Personal information is any information that can be used to identify a particular person. This includes your name, address, and telephone number as well as other information such as credit card numbers or social insurance numbers.
What information do we collect?
We are required to keep records for each client. These records include: name, address, birth date, a contact phone number, and treatment notes. Other information may also be requested to help provide better service to you. This includes information about your doctor, medications, or family members. If your treatment is paid through insurance companies or EAPs we require this information as well.
Informed consent is an important principle governing our services. Before completing forms and during your initial appointment you will be advised of a number of issues, including the costs of services, relevant policies regarding cancellation of appointments, management of your personal information, and the limits of confidentiality as dictated by legal requirements. There may be a need for us to share information about your treatment with another party. This may include a physician, another psychologist, or a lawyer. Before any information is provided, you will be asked to sign a written consent that will state that you understand the nature of the information being shared and that you agree to its release. You have the right to refuse to provide this consent. Should this decision impact on our ability to provide services to you, this will be discussed with you.
Protection of Personal Information
We retain a written file about treatment services that have been provided to you. This file is stored in locked filing cabinets in our main office. Dormant files are retained at a locked location away from the main offices. Information stored electronically is stored in a secure, protected system at our offices.
Access to your records
You do have the right to see what is in your records. There are some limitations to this. For example, psychological tests are copyright protected and the raw test materials are not disclosed to clients. The test results as they pertain to diagnosis and treatment are discussed with you. Should the need arise, the test protocols can be released to another psychologist who is qualified to interpret them. In the case of some materials prepared at the request of a third party (i.e., a lawyer or insurance company), the report is released by them to you if you need a copy.